Return & Shipping Policy | BioLite Energy
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Shipping & Return Policies
- We want to ensure that you have a great experience with your BioLite products. Our support team is here to help you answer any questions and troubleshoot any issues. In the event you would like to return your purchase, please read on for our policy.
- Please allow up to 3 business days after purchase to receive your tracking information. Thank you for your patience and support for our warehouse team.
Shipping Timelines
- We ship all orders as soon as possible, which can take up to 2 business days. Based on our warehouse location and your shipping address, we determine the most efficient shipping carrier for your order.
- For Standard Ground (Standard Shipping): Please allow 2 processing days and up to 5 shipping days.
- Carrier Delay: There may some instances where all our shipping carriers are currently experiencing delays due to higher than normal volume. In these instances please allow up to 2 weeks for arrival.
Shipping Costs
For US & Canada orders with no overweight items:
- STANDARD GROUND (Orders Under $55): $7.95
- STANDARD GROUND (Orders Over $55): FREE
- 2 DAY AIR (All Orders): $16-$55 depending on weight
For US & Canada orders with the following overweight items: FirePit | FirePit Complete Kit
- ALL SHIPPING LEVELS: $25 per overweight item
Shipping & Delivery Exceptions
- Shipping to Alaska and Hawaii incurs a $15 Shipping surcharge. Unincorporated U.S. Territories incur a $25 shipping surcharge, a $50 oversize shipping surcharge for FirePit, HomeStove, and BaseCamp PizzaDome Bundle.
- Some promotions may also exclude certain products or shipping options — be sure to check the disclaimer on any promotional advertisement or email.
Returns & Refunds
- Returns are available only for customers that purchased directly from bioliteenergy.com on unused, unopened products. For warranty concerns on opened/used products, contact us.
- Customers can request a return within 30 days of the order being delivered. Items that are opened or damaged may be denied a refund or return. We do not offer exchanges, only refunds on returns. Customers who wish to exchange may purchase their desired product as a separate order before or after we refund the original item return. Products must be completely unused with the packaging, manuals, and any accessories intact and included with the return shipment. Any used products or missing items will result in the return being declined.
Return Instructions:
Contact support with your original order number, the item(s) you would like to return, and the reason for returning it.
BioLite Support will respond with a Return Authorization number, return address, and instructions.
The return will be processed, and the original payment method refunded within 3 business days of receipt. The customer will be notified via email the moment it is complete.
HeadLamp Special: "HolyFit" Guarantee
- BioLite is offering a special "HolyFit" Guarantee for customers who purchase the HeadLamp 330 or HeadLamp 200 at the BioLite Shop (BioLiteEnergy.com). With this guarantee, you may remove the product from packaging and fully use it up to 30 days – run with it, camp with it, live with it! If you are not satisfied with the fit of your HeadLamp within that timeframe, return the unit, and BioLite will refund your purchase. To request a return under the HolyFit Guarantee, please contact Customer Support for a prepaid return envelope (emailed via a PDF) and next steps. Refunds will be issued upon receipt of the original unit. Please note, HolyFit Guarantee does not cover abuse of product.
Kickstarter Return & Refund Policy
- Please note that while all of our products are backed by the BioLite warranty policy, we do not currently offer refunds or returns for products purchased on Kickstarter. Crowdfunding is a critical part of what enables BioLite to grow our business, gather community feedback, and launch new products – and that requires a stable foundation from our backers where funds raised do not fluctuate once the campaign is closed. Your pledge is recognized as an investment in the design and production process and not a direct refundable payment. If you prefer to retain the ability for cancellations or refunds, please join us as a pre-order on BioLiteEnergy.com once our crowdfunding campaign is complete. If you have any further questions about our Kickstarter policy, please contact us.
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